Independent resident services & service charge management

Better living, better support and clearer service charge management.

Ensistar works with housing providers across the UK to maintain and manage accommodation, while giving residents easy access to support, practical services and a more comfortable day-to-day living experience.

Independent service management Resident-first experience Working with providers across the UK
Resident happiness focused
Everything in one place
Services • Support • Service charges • Home updates
Clear communicationUseful extrasSimple management
What residents value

Designed to add real value to the living experience.

Ensistar combines independent service charge administration with practical resident services that help homes feel settled, supported and easier to live in.

Clear service charge managementResidents can keep track of payments, statements and important account information without confusion.
Convenience-led servicesOptional services are there to save time, improve comfort and make everyday living easier.
Responsive supportResidents can quickly request help, ask questions and stay informed about their accommodation.
Professional presentationA polished and reassuring experience that reflects well on both the provider and the home.
Bright shared livingBright, practical shared homes with a clean, welcoming and well-managed feel.
Well-prepared private roomsComfortable, ready-to-use rooms that feel simple, settled and easy to move into.
A home that feels supportedResident-focused support, clear communication and accommodation that feels looked after.
Optional resident services

Useful extras that make everyday living easier.

Residents can browse and book optional services through Ensistar. Prices are shown at the point of confirmation, keeping the service list simple while making it clear that these are paid-for extras.

Popular
✦

Room refresh

A light clean and tidy-up service to help the room feel fresher, neater and more comfortable.

Optional resident serviceBook service →
◌

Laundry service

Convenient wash, dry and fold support for residents who want to save time and stay organised.

Optional resident serviceBook service →
▤

Bedding refresh

Fresh bedding changeover support to improve comfort, hygiene and the feel of the room.

Optional resident serviceBook service →
New
⌂

Home essentials pack

A handy pack of practical household basics for move-ins, top-ups or general convenience.

Optional resident serviceOrder now →
☕

Kitchen starter pack

Helpful kitchen items and everyday basics to make settling in smoother and more comfortable.

Optional resident serviceOrder now →
⚑

Move-in support

Extra settling-in support for new residents who want a more guided and welcoming arrival.

Optional resident serviceBook support →
❖

Room care visit

A practical upkeep visit focused on presentation, comfort checks and small quality-of-life improvements.

Optional resident serviceArrange visit →
✿

Comfort add-ons

Additional extras such as towels, bedding, room accessories or other simple comfort upgrades.

Optional resident serviceView options →

What’s included, and what’s optional

Ensistar helps keep the experience clear. Essential property matters, accommodation support and required service charge administration are managed separately from optional resident services that people can choose to book.

Clear service charge records
Statements and account visibility
Resident communication
Support request tracking
Optional convenience services
Home and comfort add-ons
Independent and professional

Built to support residents and housing providers alike.

Ensistar presents itself as a standalone, professional company focused on resident services, accommodation support and service charge management. It works with housing providers across the UK to help maintain and manage accommodation to a high standard.

Clear communicationResidents know where to go for services, support and account matters.
Simple bookingOptional services are easy to request and confirm.
Stronger experienceA better resident journey improves satisfaction and trust.
Professional deliveryThe platform feels premium, organised and reassuring.
How it works

From request to confirmation in a few taps.

A simple mobile-first portal for residents, designed to make support, services and service charge information easy to access.

1

Sign in securely

Residents access a dedicated portal for their accommodation and account.

2

Browse services and support

See available services, request help and check important home information.

3

Confirm the details

Choose a date or request, then view the final total at confirmation for optional services.

4

Stay updated

Track bookings, view records and manage service charge information in one place.

Resident happiness

When the experience feels easier, residents feel happier at home.

Ensistar is built around the practical details that reduce friction, improve comfort and help accommodation feel professionally looked after.

“It feels organised, supportive and easy to use — I can sort what I need without stress.”

Illustrative resident feedback for prototype
Resident experience
4.8 / 5
Comfort • Convenience • Clarity • Support
Need help?

Real support when residents need it.

Whether it’s a service query, home issue, account question or service charge matter, Ensistar gives residents a clear place to get support.

Jordan
Resident ENS-1048
J

Good morning, Jordan

12 Example Road • Room 3

What would make home easier today?

Book useful services, request support and stay on top of your home and service charge information — all from one resident portal.

4.8★Resident experience score
✦Book a service
▣My bookings
⌂Home support
£Service charges

Popular services at your home

✦
Room refresh
Light clean and room reset • next slot today
◌
Laundry service
Wash, dry and fold • next collection tomorrow
▤
Bedding refresh
Fresh bedding supplied and changed
⌂
Home essentials pack
Useful everyday household basics
☕
Kitchen starter pack
Practical kitchen basics for easier day-to-day living
⚑
Move-in support
Extra settling-in support for new residents

Coming up

✓
Room refresh
Tomorrow • 11:00–13:00
Booked
⌂
Property update
Routine accommodation check • 06 Oct
Scheduled
£
Service charge
Next weekly service charge • 28 Sep
£40.00 due
?
Need anything else?
Message resident support

Your home

12 Example Road • Room 3
Well managed
Repair statusNo open repairs
Next accommodation check06 Oct 2026
Resident supportAvailable
Account statusUp to date
Service charge account: £40.00 due